Refund policy
JARSEA — Return & Refund Policy
At JARSEA, we want you to feel confident when purchasing our jewellery. If you are not completely satisfied with an eligible purchase, you may request a return within 7 days of delivery, subject to the conditions below.
1. Eligibility for Returns
To be eligible for a return, the product must:
• Be unused and unworn.
• Be in its original condition.
• Have all original packaging, tags and included accessories intact.
• Show no signs of wear, scratches, damage, alteration or tampering.
We may decline a return where the product does not meet these conditions.
2. Earrings and Hygiene
For hygiene reasons, earrings that have been worn are not eligible for return.
Unworn earrings remain subject to the standard return conditions above.
3. Your Options
For an eligible change-of-mind return, you may choose:
• Refund
• Exchange
• Store credit
Discounted products are eligible for return provided they otherwise meet the conditions of this policy.
4. Return Shipping
For a change-of-mind return:
• The customer is responsible for the cost of returning the product to JARSEA.
• For an approved exchange, JARSEA will ship the replacement product without charging a replacement-shipping fee.
5. Damaged, Defective or Incorrect Items
If you receive a damaged product, the wrong product, or a product with a manufacturing defect, please contact us within 48 hours of delivery at hello@jarsea.com.
Please provide clear photographs and/or video showing the issue and the relevant packaging where applicable.
Once the issue is verified, JARSEA will arrange an appropriate resolution, which may include a replacement or refund.
For verified damaged, defective or incorrect items attributable to JARSEA or the fulfilment process, JARSEA will bear the applicable return or replacement shipping cost.
6. Return Process
To request a return, contact:
Please include your order number and the reason for the return.
We will provide the applicable return instructions after reviewing your request.
Please do not send a return to an address until JARSEA has provided return instructions.
7. Inspection
Returned products are inspected after receipt.
A refund, exchange or store credit will be processed only after the returned product is confirmed to satisfy the applicable return conditions.
8. Refunds
For prepaid orders, refunds will generally be made through the original payment method, where technically and legally possible. For Cash on Delivery (COD) orders, approved refunds will be processed through a suitable electronic payment method, such as bank transfer or UPI, after the customer provides the required payment details.
9. Exchanges
For an approved exchange:
• The original product must satisfy the return conditions.
• The customer bears the return shipping cost for a change-of-mind exchange.
• JARSEA will ship the approved replacement without a replacement-shipping charge.
10. Store Credit
Where store credit is selected, the applicable credit will be issued after the returned product has passed inspection.
11. Order Cancellations
Orders may be cancelled before dispatch.
An approved pre-dispatch cancellation will receive a full refund, subject to applicable payment-processing timelines.
Once an order has been dispatched, it cannot be cancelled and will instead be handled under this Return & Refund Policy where eligible.
12. Contact
For return, refund, exchange or product-related assistance:
Email: hello@jarsea.com
Support hours: Monday–Saturday, 10:00 AM–6:00 PM IST
Grievance Officer: Ronit Modak
Grievance email: hello@jarsea.com
JARSEA will acknowledge consumer grievances within 48 hours and address them within the timeframe required by applicable law.