Shipping policy
JARSEA — Shipping Policy
At JARSEA, we aim to make every order experience simple, reliable and transparent. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Shipping Coverage
JARSEA currently ships within India only.
International shipping is not available at launch.
2. Order Processing and Dispatch
Orders are generally processed and dispatched within 1–2 business days after successful order confirmation. Prepaid orders are processed after successful payment confirmation, while eligible COD orders may be subject to verification before dispatch.
3. Delivery Time
Once dispatched, orders are generally expected to reach customers within approximately 4–7 business days, depending on the destination and courier service.
Delivery timelines are estimates and may vary because of courier operations, location, weather, holidays or circumstances beyond JARSEA’s reasonable control.
4. Shipping Charges
- Orders of ₹999 or more qualify for free shipping.
- Orders below ₹999 are charged a flat shipping fee of ₹99.
Any applicable shipping charge will be displayed during checkout before the order is placed.
5. Order Tracking
A tracking number or tracking link will be provided for every dispatched order, where applicable through our courier partner.
Customers can use the tracking information to follow the progress of their shipment.
6. Delivery Delays
If an order is delayed beyond the estimated delivery timeframe, please contact us at:
hello@jarsea.com
We will investigate the shipment with the relevant courier partner and assist with the next steps.
7. Lost Shipments
If a courier partner confirms that a shipment has been lost in transit, JARSEA will provide the customer with the choice of:
- A replacement, subject to product availability; or
- A full refund.
8. Shipment Marked as Delivered but Not Received
If tracking shows that an order has been delivered but the customer has not received it, please contact JARSEA promptly at hello@jarsea.com.
We will investigate the matter with the courier partner and may request or review proof of delivery before determining the appropriate resolution.
9. Incorrect or Incomplete Address / Failed Delivery
Customers are responsible for providing a complete and accurate delivery address and remaining reasonably available to receive the shipment.
If a shipment is returned to JARSEA because of an incorrect or incomplete address, repeated failed delivery attempts attributable to the customer, or refusal/non-acceptance of the shipment, any re-shipping cost will be borne by the customer if the customer requests another delivery attempt.
If a delivery issue is caused by an error attributable to JARSEA, JARSEA will bear the applicable re-shipping cost.
10. Cash on Delivery
Cash on Delivery (COD) is available for eligible orders through the payment option provided at checkout.
COD availability may vary depending on the delivery location, order conditions and other applicable restrictions.
JARSEA may verify COD orders before dispatch. If an order cannot be verified or cannot reasonably be fulfilled, JARSEA reserves the right to decline or cancel the order.
For COD orders, payment is collected by the delivery partner at the time of delivery. Customers should keep the exact order amount ready when the shipment is delivered.
11. Circumstances Beyond Our Reasonable Control
Delivery timelines may be extended due to circumstances beyond JARSEA’s reasonable control, including severe weather, natural disasters, strikes, government restrictions, major transport disruptions or other exceptional events.
Where reasonably possible, JARSEA will keep affected customers informed of significant delivery disruptions.
12. Contact
For shipping-related questions or assistance:
Email: hello@jarsea.com
Support hours: Monday–Saturday, 10:00 AM–6:00 PM IST
Grievance Officer: Ronit Modak
Grievance email: hello@jarsea.com
JARSEA will acknowledge consumer grievances within 48 hours and address them within the timeframe required by applicable law.